SMS Terms

These SMS Terms govern the lead-alert text message program (the "Program") operated by Flying Goat Leads, a service of Skel & Spence Management, LLC, a Florida limited liability company d/b/a Flying Goat Agency. They supplement our Terms of Service and Privacy Policy.

The Program is offered only to registered insurance agent account holders. We do not send marketing text messages to consumers, and a consumer whose inquiry becomes a Lead is not enrolled in anything by us. If you are a consumer and you want us to stop selling or sharing your information, see Section 4 and Section 10 of the Privacy Policy.

1. What we send

Once you opt in, we send recurring automated text messages about your account. There are two of them:

• A notice that new leads have been assigned to you and delivered to your email.
• A notice that your wallet balance has fallen too low to receive new leads.

These messages carry no consumer contact information. The lead detail itself is delivered by email and in your dashboard, never by text.

2. How to opt in

You opt in by an affirmative act that you take yourself:

• Ticking the text-alert consent checkbox during account onboarding. It is unticked when the step opens and nothing ticks it for you.
• Turning on text alerts in the SMS section of your account page.
• Replying START to a message from the Program after you have previously stopped it. START only resumes a Program you had already joined; it never creates a first consent.

We record the date and time of your consent, which control you used, and the IP address and browser you used, together with a version marker for the exact disclosure you were shown. No administrator can grant consent on your behalf.

3. Consent is not a condition of anything

Consent to receive text messages is not a condition of buying leads, of holding an account, or of any purchase. You receive the same lead notifications by email whether or not you opt in.

4. Message frequency

Message frequency varies with how many leads you buy, up to a maximum of ten (10) messages per day.

5. Cost

Message and data rates may apply. We do not charge you for these messages. Your mobile carrier may, according to your own plan.

6. How to stop

Reply STOP to any message from the Program. You may also turn text alerts off at any time from the SMS section of your account page. Either one stops the messages.

We also honor plainly worded revocations that are not the literal word STOP, such as "unsubscribe", "cancel", "quit", "remove me", or "stop texting me".

Stopping text messages stops text messages only. It does not close your account, cancel a purchase, refund anything, or stop the lead notification emails, which are how leads are actually delivered to you.

7. Help

Reply HELP to any message from the Program, or email leads@flyinggoatleads.com. Email reaches a monitored mailbox and is the surest route if a text reply does not get a response.

8. Verification codes are separate

If you add or change the mobile number on your account, we send a one-time verification code to that number so we can confirm it is yours and reachable. That message is transactional: it is sent because you asked us to verify a number, it is sent whether or not you have opted in to the Program, and it stops by itself once the number is verified or the request expires. It is limited to a small number of attempts in any fifteen-minute period. Opting out of the Program does not switch off verification codes, because they are not Program messages.

9. Carriers and delivery

Message delivery depends on your mobile carrier and your handset, and we cannot guarantee that any particular message will be delivered or delivered on time. Carriers are not liable for delayed or undelivered messages. The Program is available to United States mobile numbers only.

10. Your mobile information

No mobile information collected for the Program will be shared with third parties or affiliates for marketing or promotional purposes. Text message originator opt-in data and consent are not shared with any third party for any purpose other than delivering the messages you asked for. We do disclose your mobile number to the messaging platform that transmits the message on our behalf, and only for that purpose. Affiliate has the meaning given in Section 15 of the Privacy Policy, and it covers Flying Goat Agency, which is another name for the same company rather than a separate one.

That protection is about the mobile number you, an agent, give us so that we can text you. It is not about the consumer contact information inside a Lead. As Section 3 of the Privacy Policy states plainly, a Lead contains a consumer's phone number and we do sell and share Leads with agent buyers. Section 7 of the Privacy Policy sets out both halves of this distinction in full.

11. Changes

We may update these SMS Terms. Material changes will be posted here with an updated version marker. A material change to what we send, how often, or who is sending it is accompanied by a new consent disclosure.

12. Contact

Email leads@flyinggoatleads.com with any question about the Program, and for any privacy request described in the Privacy Policy.